Return & Refund Policy
Last updated: April 07, 2026
Macrovore is currently pre-launch and not yet selling products. This policy takes effect when direct sales begin.
Our Satisfaction Guarantee
We stand behind every box of Macrovore. If something isn't right with your order, we'll make it right. No product return required. Just reach out and we'll work with you to find a fair resolution.
Overview
Because Macrovore is a consumable food product, we do not accept physical product returns under any circumstances. All requests are handled through our customer service team via email, and resolutions are issued as refunds, store credit, or replacement product.
Eligibility
- Requests must be submitted within 60 days of the date your order is delivered.
- All requests require prior authorization from our customer service team. Unauthorized requests cannot be processed.
- Discounted or promotional items: Items purchased on sale, with a discount code, or as part of a launch promotion are eligible for refund or replacement only in the case of a quality issue (damaged, defective, wrong item, missing item, or adverse reaction). Discounted items are not eligible for preference-based refunds.
What's Covered
Damaged or Defective in Transit
If your order arrives damaged, crushed, or otherwise compromised, contact us within 14 days of delivery. Please include photos of the damaged product and packaging. We'll send a replacement at no cost. No return required.
Wrong or Missing Items
If you received the wrong product or your order is missing an item, contact us within 14 days of delivery with your order number and a description (and photos, if applicable). We'll ship the correct or missing item promptly at no cost.
Quality Concerns
If your product doesn't meet your expectations for quality, freshness, or taste, let us know within the 60-day window. We'll work with you on a fair resolution.
Adverse Reactions
If you experience an allergic or adverse reaction to a Macrovore product, stop consuming the product immediately and consult a medical professional. Please also contact us as soon as possible so we can document the incident and issue a full refund. Your health and safety come first.
How to Submit a Request
No product shipment is required at any point. To start a request, email our customer service team at hello@macrovore.com with the following:
- Your name and order number
- Proof of purchase (order confirmation email or packing slip)
- A brief description of the issue
- Photos, if relevant (damage, wrong item, etc.)
Our team will review your request and respond within 3–5 business days.
Resolution Options
Once your request is approved, we'll work with you to find the right resolution. In most cases, this will be one of the following:
- Full or partial refund to your original payment method
- Store credit toward a future order
- Replacement product shipped at no cost
You'll receive an email confirmation once your request has been processed.
Contact Us
If you have any questions about this policy, please contact us at:
Macrovore LLC
1820 Avenue M #915
Brooklyn, NY 11230
hello@macrovore.com